Shipping & Returns Policy

Last Updated: September 6, 2026

Thank you for shopping with MoVedic. We are committed to providing quality handmade soaps and a smooth shopping experience.

This Shipping & Returns Policy explains how we process orders, ship products, handle delivery issues, and manage returns, replacements and refunds.

By placing an order on movedic.com, you agree to the terms described below.

1. Shipping Policy

We currently ship MoVedic products to serviceable locations within India.

Orders are processed after successful confirmation of payment or, where applicable, confirmation of the order for Cash on Delivery.

Order Processing Time

Orders are generally processed within 1–3 business days after confirmation.

Orders placed on Sundays or public holidays may be processed on the next working day.

During sales, promotional periods, holidays or unusually high order volumes, processing may take longer.

Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Delivery times may vary because of:

  • Location and courier serviceability
  • Weather conditions
  • Public holidays
  • Transportation delays
  • High order volumes
  • Remote or difficult-to-reach locations
  • Circumstances outside our control

The estimated delivery time is therefore an estimate and not a guaranteed delivery date.

2. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Free Shipping

MoVedic currently offers free delivery on orders above ₹599 within eligible serviceable locations in India.

For orders below the applicable free-shipping threshold, standard shipping charges may apply.

Shipping charges and eligibility may be changed from time to time. Any applicable charge will be displayed before order confirmation.

3. Order Tracking

Once your order has been dispatched, we may provide tracking information through the contact details provided during checkout.

You can use the tracking information to monitor the progress of your shipment.

If your tracking information has not updated for an extended period, please contact us at:

Email: hi@movedic.com
Phone/WhatsApp: +91 8010801625

Please include your order number when contacting us.

4. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address, including:

  • Full name
  • House/Flat number
  • Street/locality
  • City
  • State
  • PIN code
  • Valid phone number

MoVedic is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

If you notice an address error immediately after placing your order, contact us as soon as possible.

We will try to update the address before dispatch, but an address change cannot be guaranteed once the order has been shipped.

5. Delayed Delivery

While we work with our logistics partners to deliver orders within the estimated timeframe, delays can occasionally occur.

Possible causes include:

  • Courier delays
  • Weather
  • Natural events
  • Transportation disruptions
  • Public holidays
  • Incorrect address information
  • High-volume periods
  • Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact us with your order number so that we can check the shipment status.

6. Damaged Package on Delivery

Our products are carefully packed before dispatch.

If your package appears visibly damaged at the time of delivery, please:

  1. Take photographs or a video of the package before opening it, if possible.
  2. Open the package carefully.
  3. Check the products.
  4. Contact MoVedic as soon as possible if the product has been damaged.

Please send photographs/video evidence along with your order number to:

hi@movedic.com

This helps us investigate the issue with the courier and determine the appropriate resolution.

7. Wrong or Missing Product

If you receive an item that is different from the product you ordered, or an item is missing from your package, contact us as soon as possible.

Please provide:

  • Order number
  • Product details
  • Photographs of the package
  • Photographs of the product received
  • Any other information requested by our support team

After verification, MoVedic may provide an appropriate replacement or other resolution where the issue is attributable to an error on our part.

8. No General Return Policy

Hygiene Products – No General Returns

Because MoVedic sells handmade personal-care and bathing products, we generally do not accept returns of products once they have been delivered.

This policy exists primarily for hygiene, safety and product-quality reasons.

For this reason, customers cannot return a product simply because they:

  • Changed their mind
  • Ordered the wrong product
  • Do not like the fragrance
  • Do not like the colour or appearance
  • Ordered the wrong quantity
  • No longer require the product
  • Do not personally like the product

Please carefully review the product information before placing your order.

9. Exceptions to the No-Return Policy

Although general returns are not accepted, we want customers to receive the products they actually ordered.

We may consider a replacement, refund or other appropriate resolution if:

  • You received the wrong product.
  • Your order contains a missing product.
  • The product arrived damaged.
  • The product received materially differs from what was ordered.
  • There is another verified fulfillment issue attributable to MoVedic.

Any request will be reviewed individually.

Where required under applicable law, this policy does not limit a consumer’s statutory rights.

10. Damaged or Incorrect Products – Reporting Period

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery wherever possible.

Early notification allows us to investigate the issue quickly with our packing and delivery partners.

Please provide your order number and clear photographs/video of:

  • The shipping package
  • Shipping label
  • Product received
  • Damage, if applicable
  • Other relevant evidence

Failure to provide sufficient information may delay our investigation.

11. Refund Policy

Because we generally do not accept returns of hygiene and personal-care products, refunds are not normally available for change-of-mind purchases.

However, if MoVedic confirms that a refund is appropriate because of an incorrect, damaged or otherwise qualifying order issue, the refund will be processed using the applicable payment method or another appropriate method.

The time taken for the amount to appear in your account may depend on your bank, card issuer, payment gateway or other payment provider.

12. Order Cancellation

If you want to cancel an order, contact us as soon as possible after placing it.

We will attempt to cancel the order if it has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

If an order cannot be cancelled because it has already been dispatched, the customer should contact MoVedic for guidance.

13. Refused or Undelivered Orders

If an order is refused by the customer or becomes undeliverable because of an incorrect address, unavailable recipient or repeated delivery attempts, additional shipping or handling costs may apply where permitted.

If the package is returned to MoVedic by the courier, contact us regarding the available options.

A refund, if applicable, may be subject to deduction of applicable shipping or other charges actually incurred, where permitted by law.

14. Exchange Policy

We do not offer routine product exchanges because our products are personal-care and hygiene products.

If you receive a wrong or damaged product, please contact us so that we can investigate and, where appropriate, arrange a replacement or another suitable resolution.

15. Product Appearance

Because MoVedic products may be handmade and contain natural or botanical ingredients, minor variations in:

  • Colour
  • Shape
  • Texture
  • Fragrance
  • Surface appearance

may occur between batches.

Such natural variations do not necessarily indicate a defect.

16. Allergies and Skin Sensitivity

Customers are responsible for reviewing the product’s ingredients before use.

Natural and botanical ingredients may not be suitable for everyone.

If you have known allergies, sensitive skin or concerns about a particular ingredient, please review the product information and consult an appropriate healthcare professional before use.

MoVedic cannot guarantee that a product will be suitable for every individual’s skin.

17. How to Contact Us About a Shipping or Order Issue

For any shipping, delivery, damaged-product or order-related issue, please contact:

MoVedic

C/o- Apinza Technology Pvt.Ltd

Email: hi@movedic.com
Phone/WhatsApp: +91 8010801625
Website: movedic.com

When contacting us, please provide your order number, registered phone number/email and relevant photographs or other evidence where applicable.

18. Policy Changes

MoVedic reserves the right to update or modify this Shipping & Returns Policy from time to time.

Any updated version will be published on this page with the revised “Last Updated” date.

Customers should review this policy before placing an order.

19. Important Notice

This policy is intended to clearly explain MoVedic’s shipping, cancellation, return and refund procedures.

Nothing in this policy is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded or restricted under applicable law.

By placing an order through movedic.com, you acknowledge that you have reviewed this Shipping & Returns Policy and understand that MoVedic does not provide a general return facility for its personal-care and hygiene products, subject to the exceptions and applicable consumer rights described above.