Privacy Policy

Last Updated: September 6, 2026

At MoVedic, we respect your privacy and are committed to protecting the personal information you share with us when you visit or purchase from movedic.com.

This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, and the choices available to you.

By using our website, creating an account, placing an order, contacting us, or otherwise using our services, you acknowledge the practices described in this Privacy Policy.

1. About MoVedic

MoVedic operates the website movedic.com and sells handmade and personal-care products, including handmade soaps and related products.

For privacy-related questions, you can contact us at:

Email: hi@movedic.com
Phone/WhatsApp: +91 8010801625
Website: movedic.com

2. Information We Collect

Depending on how you use our website, we may collect the following information.

2.1 Information You Provide Directly

When you place an order, create an account, contact us, subscribe to communications, submit a review, or use other website features, we may collect:

  • Full name
  • Mobile number
  • Email address
  • Billing address
  • Shipping/delivery address
  • City, state and PIN code
  • Order details
  • Product preferences
  • Information you provide when contacting customer support
  • Reviews, feedback, photographs or other content you voluntarily submit
  • Information required to process or verify an order

Please do not provide unnecessary sensitive personal information through website forms, reviews, emails or messages.

2.2 Payment Information

Payments may be processed through third-party payment service providers.

Depending on the payment method, payment providers may process information such as transaction details, payment identifiers or other information required to complete the transaction.

MoVedic does not intend to store your complete debit-card, credit-card, CVV or banking credentials on its own servers.

Payment information may be subject to the privacy policies and security practices of the payment provider you choose.

2.3 Automatically Collected Information

When you visit movedic.com, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate location derived from technical information
  • Pages visited
  • Time spent on pages
  • Referring website
  • Website interaction information
  • Date and time of visits
  • Error and diagnostic information

This information may be used for website operation, security, analytics and improvement.

3. Cookies and Similar Technologies

MoVedic may use cookies and similar technologies to improve website functionality and understand how visitors use our website.

Cookies may help us:

  • Keep your shopping cart functional
  • Remember certain preferences
  • Improve website performance
  • Understand website traffic
  • Measure advertising and marketing performance
  • Detect fraudulent or abusive activity
  • Provide relevant website functionality

Some cookies may be placed by third-party service providers that operate services on our behalf.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.

4. How We Use Your Information

We may use personal information for legitimate business purposes, including:

Order Processing

  • Processing and fulfilling orders
  • Confirming orders
  • Processing payments through applicable payment providers
  • Arranging delivery
  • Providing order tracking
  • Handling cancellations and qualifying refunds

Customer Support

We may use your contact information to:

  • Respond to questions
  • Resolve complaints
  • Assist with orders
  • Address damaged, missing or incorrect products
  • Provide important service-related communications

Website Operation

We may use information to:

  • Operate and maintain movedic.com
  • Improve website functionality
  • Troubleshoot technical problems
  • Improve user experience
  • Maintain website security

Analytics and Improvement

We may use aggregated or otherwise appropriately handled information to understand website usage, customer preferences and product performance.

Marketing

Where permitted and where applicable, we may use your contact information to send promotional communications about MoVedic products, offers or updates.

You may opt out of promotional communications by following the unsubscribe instructions in the communication or contacting us.

Important: Opting out of marketing communications does not necessarily stop essential service communications, such as order confirmations, shipping updates, refund communications or important account-related notices.

5. Legal Basis and Consent

MoVedic may process personal information where necessary to provide products and services you request, fulfil orders, communicate with you, comply with applicable legal obligations, maintain security, or where you have provided consent where consent is required.

Where applicable, MoVedic will provide information about the personal data being collected and the purpose for which it is processed.

Where processing is based on consent, you may have the ability to withdraw consent, subject to applicable law and circumstances where continued processing is permitted or required by law.

India’s Digital Personal Data Protection Act, 2023 establishes requirements concerning lawful processing, notice and consent, while the DPDP Rules, 2025 provide additional requirements concerning clear and understandable notices and mechanisms for exercising applicable rights.

6. How We Share Your Information

MoVedic does not sell your personal information as a commercial product.

We may share necessary information with trusted third parties when reasonably required to operate our business and provide our services.

These may include:

Delivery and Logistics Partners

We may provide information such as:

  • Name
  • Delivery address
  • Mobile number
  • Order details

to courier and logistics providers so that your order can be delivered.

Payment Service Providers

Payment providers may process information required to complete your payment securely.

Technology and Hosting Providers

We may use third-party providers for:

  • Website hosting
  • Website security
  • Cloud services
  • Database or technical infrastructure
  • Website maintenance

Analytics and Marketing Providers

Where used, third-party analytics or marketing services may process certain technical or usage information to help us understand website performance and marketing effectiveness.

Customer Support Providers

Where applicable, information may be shared with service providers that help us communicate with customers or manage support requests.

Legal and Regulatory Requirements

We may disclose information where reasonably necessary to:

  • Comply with applicable law
  • Respond to lawful government or regulatory requests
  • Protect our rights or property
  • Investigate fraud or security incidents
  • Prevent misuse of our website
  • Protect customers, users or the public

We aim to limit information shared with third parties to what is reasonably necessary for the relevant purpose.

7. Third-Party Services

MoVedic may use third-party services for payments, shipping, analytics, website functionality, advertising, communications and other business operations.

Third-party providers may have their own privacy policies and terms.

We recommend reviewing the privacy policies of relevant third-party services when you interact with their services.

MoVedic is not responsible for the independent privacy practices of third parties outside our control.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Fulfilling orders
  • Providing customer support
  • Maintaining transaction records
  • Handling refunds and disputes
  • Preventing fraud
  • Maintaining business and accounting records
  • Complying with legal, tax or regulatory requirements
  • Resolving potential claims or disputes

The exact retention period may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably required, we may delete, anonymize or otherwise securely dispose of it, subject to applicable legal and operational requirements.

9. Data Security

MoVedic takes reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

Security measures may include appropriate technical, organizational and administrative safeguards.

However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

10. Your Responsibilities

You are responsible for ensuring that the personal information you provide to MoVedic is accurate and up to date.

In particular, you should provide an accurate:

  • Name
  • Mobile number
  • Email address
  • Shipping address
  • PIN code

Incorrect information may result in delivery problems, communication failures or other order-related issues.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including rights concerning:

  • Access to personal information
  • Correction or updating of inaccurate information
  • Withdrawal of consent where processing is based on consent
  • Deletion or erasure where applicable
  • Grievance or complaint submission
  • Other rights available under applicable data-protection law

The exact scope and availability of these rights may depend on applicable law and the circumstances of processing.

To make a privacy-related request, contact us using the details provided below.

Privacy Request

Email: hi@movedic.com
Phone/WhatsApp: +91 8010801625

We may need to verify your identity or request additional information before processing certain requests in order to protect your account and personal information.

12. Marketing Communications

If you choose to receive promotional communications from MoVedic, we may contact you regarding:

  • New products
  • Special offers
  • Discounts
  • Product launches
  • Seasonal promotions
  • Other MoVedic updates

You may unsubscribe from promotional emails or messages at any time.

Please note that you may continue receiving non-promotional communications that are necessary to complete or manage an order or provide a service you requested.

13. Children’s Privacy

MoVedic’s website is intended for general consumers and is not knowingly designed to collect personal information from children in circumstances where such collection is restricted by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action where required.

14. Reviews, Comments and User-Submitted Content

If you voluntarily submit a product review, comment, photograph or other content to MoVedic, information contained in that submission may be displayed publicly on our website or other MoVedic marketing channels where permitted.

Do not include:

  • Phone numbers
  • Home addresses
  • Payment information
  • Passwords
  • Government identification numbers
  • Other sensitive personal information

in public reviews or comments.

MoVedic may moderate or remove content that violates our policies or applicable law.

15. External Links

Our website may contain links to third-party websites, social-media platforms, payment providers or other external services.

When you leave movedic.com, the privacy practices of the third-party website may apply.

We encourage you to review the privacy policy of any external website you visit.

16. Changes to This Privacy Policy

MoVedic may update this Privacy Policy from time to time to reflect:

  • Changes to our services
  • Changes to technology
  • Changes to data-processing practices
  • Changes to applicable laws or regulations
  • Improvements to our privacy practices

When we make material changes, we may update the Last Updated date at the top of this page.

Your continued use of the website after an updated Privacy Policy is published will be subject to the updated policy, to the extent permitted by applicable law.

17. Grievance and Privacy Contact

If you have a question, concern, complaint or request regarding your personal information or this Privacy Policy, please contact us.

MoVedic

Email: hi@movedic.com
Phone/WhatsApp: +91 8010801625
Website: movedic.com

Please include sufficient information about your request so that we can understand and respond appropriately.

18. Applicable Law

This Privacy Policy shall be interpreted in accordance with applicable laws of India.

Nothing in this Privacy Policy is intended to limit any mandatory rights or protections available to consumers or individuals under applicable law.

19. Important Notice

This Privacy Policy is intended to explain MoVedic’s general privacy and data-handling practices in clear language. It should be reviewed and updated whenever MoVedic adds or changes payment gateways, analytics tools, advertising platforms, email/SMS/WhatsApp services, cookies, customer-account functionality or other third-party services.

For legal compliance, MoVedic should also ensure that its actual website configuration and data-processing practices match this Privacy Policy.

Last Updated: September 6, 2026